FREQUENTLY ASKED QUESTIONS
All orders are dispatched within 1 to 2 business days.
Standard Shipping: 4-14 business days
Priority Shipping: 2-6 business days
Expedited Shipping: 2 business days
You want to return your product? It's simple and free!
Just send an email to support@jouemusic.com mentioning your order number as well as the reason for your return.
You can request a return up to 30 days after receipt of your order.
If you encounter any problem with your Joué product, please contact Technical Support at support@jouemusic.com
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The Pro option is a factory upgrade that turns your Joué Play into a MPE MIDI controller.
The J-Play app is available on Windows (min. 8.1), macOS (min. 10.11) & iPadOS (min. 10.3).
Download the J-Play app here
The color difference is purely aesthetic. Note that having 8 different Play Pads allows you to have 8 different instruments within the project. (1 Pad Play = 1 instrument/track).
Yes, the J-lay is a MIDI controller, so it works with all MIDI compatible softwares.
Not for now. The app is meant to be used with the J-Play only.
No, this is not planned for now. The audio latency remains too high to ensure a correct playing experience.
Yes, this is possible on iPadOS and macOS only. If you have a USB hub, you can connect several Play Boards to the same device. Note that the J-Play application can host up to 8 Play Boards simultaneously.
The J-Play Boards are powered by USB port. They do not contain a battery.
Not yet. We plan to develop bluetooth accessories that will allow you to play wirelessly.
We recommend connecting your speaker with a cable rather than bluetooth to avoid any latency that could disrupt the playing experience.
Yes, thanks to Drum Pad, you can take advantage of this feature and create your own sounds on the J-app. To find out more, please refer to the Practice menu, section "Creating custom sounds".
Yes, the J-Play is compatible with the Joué Editor but its features are limited. To be able to set up all the MIDI messages sent by the Joué Play, go to Pro option.
MPE is a complex MIDI protocol that requires specific skills to be used correctly. To take advantage of the MPE feature, go to Pro option.
No. When purchasing a J-Play, you'll get an USB-C/USB-C adaptator.
The stand-alone app on which you'll can play on screen will be available very soon.